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Always
maintain a
positive
attitude
Anticipate
the client's
needs
Respond
quickly to
correct
problems
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At CAI our mission is: "We are professionals serving professionals."
We are committed to:
■ Knowing, owning and applying our mission to the work we do
■ Identifying the needs of our colleagues and clients so that products and services can
be delivered as expected
■ Understanding our work area and project goals as established in each strategic plan
■ Identifying ways to improve the quality of the project we deliver
■ Implementing company procedures in order to answer client inquiries promptly and
accurately
■ Resolving problems and preventing repeat occurrences
■ Ensuring immediate client satisfaction by responding quickly to problems and
following up within twenty-four hours to verify a satisfactory resolution
■ Completing each task as though we were going to stamp our name on it
■ Insisting on uncompromising levels of cleanliness from all members of the
construction team
■ Dressing in a manner that protects safety and reflects our status as skilled craftsmen
■ Doing everything within our power to safeguard the client relationship
■ Building our own client base by completing each project with the expectation that the
client will request our skills in the future
■ Protecting the assets of the Project Owner
■ Acting as an ambassador for the Owner in our relationships with the end users,
subcontractors and all others involved in the project
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